As an Application Engineer, you will be responsible for the troubleshooting and programming of Integrated Enterprise Security Systems. Examples of these include the following: Access Control, IP/CCTV, Intrusion, Intercom, and Wireless Systems, which may include hardware, software, and networking products. The ability to understand the scope of work and provide the required technical support. Managed services (MSP) experience is preferred.
Application Engineer may connect to systems remotely or in person, attend client sites, and complete the required programming. The ideal candidate possesses strong communication and organizational skills to ensure smooth operations. This position is critical to enhancing customer satisfaction. As a part of quality control, the Application Engineer effectively manages assigned projects, clients, and service requests. This includes immediate engagement, proper customer communication, needed escalations, and required follow-up.
Candidates shall have one of the following certifications to apply:
- Genetec Certification
- Software House Certification
- Lenel Certification
- Exacqvision Certification
- Aviligilon
WORK ENVIRONMENT:
- Teamwork is required.
- Ability to shift focus and prioritize work orders daily.
- The AE may be required to provide on-call, after-hours support or work different shifts based on company needs. This may include nights, weekends, and holidays.
- Must have a valid driver’s license.
JOB DUTIES/RESPONSIBILITIES:
- The Application Engineer is responsible for programming devices, network products, and configurations at customer sites and diagnosing and optimizing product performance. Ensures customer satisfaction by training field technicians and customers on systems.
- Responsible for the overall administration of various service requests, timely completion of service reports, and the tracking of upgrade requirements for assigned customers.
- Performs necessary services and remote diagnostics.
- Provides operator training and ongoing support for customers.
- Ability to delight customers by developing solid relationships and striving to exceed customer expectations.
- Submission of expense reports, and weekly timesheets.
- Acts as a customer liaison to relentlessly drive customer issues to resolution.
- Consistently meets all performance goals.
- Presents and always maintains a professional image.
Preferred additional relevant certifications:
- CompTIA ( A+, Network +, Security +, Cloud+ or Server+ )
- CISCO (Implementing and Operating)
- Cybersecurity Basics
- Microsoft Azure
- Cloud Computing Fundamentals
EDUCATION:
- High School Diploma, GED, or Associate's Degree
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Miller Electric Company is an equal opportunity employer.
Job Type: Full-time
Pay: $36.00 - $44.00 per hour
Benefits:
- Health insurance
- Retirement plan
Application Question(s):
- Do you have a FASA/BASA Certification?
- Do you have 3-5 Years of Access Control Experience?
- Do you have 3-5 Years of Experience working with IP-Based CCTV Systems?
- Please provide a brief description of your past experience with CCTV and Access Control Projects.
- Please list the Security Systems Certifications that you currently have.
Work Location: In person